Press Digit

Sends touch tone digits. Used when the agent is calling into a phone menu and needs to navigate it, the way a human would press keys, for example reaching a sales department.

1. Add a function. Select Press Digit (IVR Navigation)

2. The name is filled in automatically (press_digit). Add a Description of what the digit press is for

3. Set Pause Detection Delay. This controls how long the agent waits for silence before pressing, valid range 0 to 5000 ms

4. Save