Three agent types are available when creating a Voice Agent. The type determines how the conversation logic is built and can't be changed after creation; pick based on the call's actual complexity.When creating a new Voice Agent, pick one of three types:S ...
Every agent, regardless of type, needs its Model, Voice, and Language set before it's usable. These live in the config bar at the top of the agent page.ModelThe LLM powering the agent's reasoning (e.g., GPT 4.1 Mini). This determines how well the agent fo ...