Reschedule Appointment

Moves an already booked appointment to a new time. Before calling this tool, the agent must collect the caller's phone number, email, current appointment date and time, and the new date and time. It will only reschedule if that current slot actually exists. This uses the connected calendar directly, with no separate webhook or endpoint setup needed.

1. Add a function. Select Reschedule Appointment.

2. The name is filled in automatically (reschedule_appointment). The default Description already includes the strict data the agent must collect first, phone, email, current appointment date and time, and new date and time, so it typically doesn't need editing.

3. Choose the Calendar.

4. Set the Timezone.

5. Save.